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Knowledgebase : Your Order
Yes. Discretion is of great value to us. We ship orders without reference to Magic Mushrooms and without the url of our website. Parcel's do not contain instructions, invoices or packagelists. Invoices are send to you by email only. The instructions c...
This is not good news. It is a shame that you did not get your order yet. We are here to help! Luckily we have made a troubleshooter for you. Please use this first before sending us a ticket. When the troubleshooter doesn't provide a solution, your prev...
YOUR TRACKING CODE IS SEND IN THE CONFIRMATION EMAIL OF YOUR SHIPMENT. PLEASE FIND THIS EMAIL AND YOU WILL HAVE YOUR TRACKING CODE. The traccking code will appear as a link to the tracking website of the shipping company used. If you have an account. ...
When you forget you order number in the bank transfer, we can still match your payment IF THE NAME OF THE ACCOUNT HOLDER IS THE SAME as in the order you made. Please contact us if the name in the account and in the order are different. Send a ticket wit...
The payment of your order can take some time before it's with us. We ALWAYS send you an email with the confirmation of your payment as soon as we received it in our account. NO EMAIL RECEIVED ? PLEASE CHECK YOUR JUNK/SPAM FOR OUR MESSAGE, MAYBE IT ENDED...
I have made a mistake in my address, what can I do? You can get help for the address change here [https://www.getmagic.eu/helpdesk/index.php?/Troubleshooter/Step/View/4] Make sure to add you order number and provide us with the right address at all ti...
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