Is my orders payment received?
Posted by Nils Nescio on 15 December 2014 11:03 AM
The payment of your order can take some time before it's with us. We always send you an email with the confirmation of your payment as soon as we received it in our account.
No Email received ? Please check your junk/spam for our message, maybe it ended up there.
How long does my payment take?
Your payment takes time to get in our account:
Or we can not match your payment. This means your payment is received but we do not know from whom it is.
We can not match you payment if:
Because there is no order number in the payment reference and your name is different from the name in the order we can not conatct your payment to your order.
Contact us with your order number and account name and we can process your order for shipment.
More information about our payment options