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Jan
5
Welcome to the Magic Support!
Posted by Nils Magic Support on 05 January 2016 10:30 AM

Welcome to the support page

We are glad you ended up here and we can help you with you problems.

Lots of your questions will be answerd and solved if you use our knowledgebase. It is easy to use and filled with information

For example:

What is the price and the duration of shipping?

Are your products legal in my country?

Is my orders payment received?

Not received email or any message form you guys :(

We even have a troubleshooter it will help you with the following questions

My Grow Kit is not working

I did not receive my order

Or read our FAQ page

 

If you are looking for instructions:

All instructions are here :)

 

For all other questions submit a ticket and we reply within 24-48 hours max. Mosttime we are much much faster!

 

Have a great Day!

 

Important: Please also check your junk/spam folder for our messages

We noticed that some of the messages we send are ending up in the junk/spam folder of your email. You probably not read them if they end up there,  add our emails to the approved list or make sure to get them in your normal inbox. When you do not receive a message from us in your inbox within a few days after you send a ticket, than you probably know were to look.


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Oct
27
Support and Knowledgbase
Posted by Nils Magic Support on 27 October 2015 03:26 PM

The respond time of the support will be a bit longer than usual, our apologies.

Help yourself!

Lots of your question will be answerd and solved if you use our knowledgebase. It is easy to use and filled with information

For example:

What is the price and the duration of shipping?

Are your products legal in my country?

Is my orders payment received?

Not received email or any message !

We even have a troubleshooter it will help you with the following questions

My Grow Kit is not workin

I did not receive my order

 

If you are looking for instructions:

All instructions are here :)

 

Have a great Day!

Important: Please also check your junk/spam folder for our messages

We noticed that some of the messages we send are ending up in the junk/spam folder of your email. You probably not read them if they end up there,  add our emails to the approved list or make sure to get them in your normal inbox. When you do not receive a message from us in your inbox within a few days after you send a ticket, than you probably know were to look.

 


Read more »



May
7
No shipping on the 14 th and 25 th of May
Posted by Nils Magic Support on 07 May 2015 11:46 AM

We can not ship on the 14 th of May, it's a national holiday and there is no pick up for the packages. We will try to get as much out on the 13th of May the rest will be send on Friday 15th of May.

25 th of May, on a Monday, is the last no shipping day of this month :)

See you back in December with more no shipping information.

Team MMS


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Apr
8
Payment delay due Easter Weekend
Posted by Nils Magic Support on 08 April 2015 11:13 AM

Expect a delay of 1-2 days in your payment, due the Easter Weekend bank transfers will come in later than normal.

We will process your paid orders as fast as humanly possible.

It will not go down the rabbit hole ;)

Team MMS

 


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Mar
27
Welcome to the Magic Support!
Posted by Nils Magic Support on 27 March 2014 04:43 PM

 

Important: Please also check your junk/spam folder for our messages

We noticed that some of the messages we send are ending up in the junk/spam folder of your email. You probably not read them if they end up there,  add our emails to the approved list or make sure to get them in your normal inbox. When you do not receive a message from us in your inbox within a few days after you send a ticket, than you probably know were to look.

 

Welcome to Get Magic Support

We are glad to help you with our costumer support. Feel free to ask questions about your order and the products.

You can:

  • Find relevant information about ordering, instructions, shipment en more in our knowledgebase
  • Easy access to our troubleshooter, to find a solution for you problem
  • Ask a question to the Magic Support Team by submitting a ticket
  • User friendly and quick response time!

If you can not submit a ticket send us a direct message by email: support@magic-mushrooms-shop.com

Greetings!

The Magic Team


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